Shipping

1. Processing Time

1.1. Orders are processed within 1 business days after payment confirmation. 

1.2. Processing times may be extended during peak seasons or promotional events.

2. Shipping Methods & Delivery Time

2.1. We offer multiple shipping options, including standard and expedited shipping. 

2.2. Estimated delivery times:

• Standard Shipping: 7 business days
• Expedited Shipping: 5 business days

3. Shipping Fees

• 3.1. Shipping fees are calculated at checkout based on your location and selected shipping method. 
• 3.2. Free shipping may be available on orders above 1500INR.

4. Order Tracking

4.1. Once your order is shipped, you will receive a confirmation email with tracking details.

 4.2. You can track your order using the provided tracking number on our website or the carrier’s website.

5. Delayed or Lost Shipments

5.1. We are not responsible for delays caused by the shipping carrier, customs, or other unforeseen circumstances.

5.2. If your order is significantly delayed or lost, please contact our support team .

6. Damaged or Incorrect Orders

6.1. If you receive a damaged or incorrect item, please contact us within 7 days of delivery. 

6.2. We may require photo evidence to process a replacement or refund.

Return| Refund 

 we want you to be completely satisfied with your purchase. If you’re not happy with your product, our return policy ensures a hassle-free process.

Eligibility for Returns

1. Items must be returned within 7 days of the delivery date.
2. Products must be in their original condition: 
   • Unused and undamaged.
   • With all original packaging, accessories, manuals, and any included components.
3. A valid proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

The following items are not eligible for returns:

• Products damaged due to misuse or unauthorized modifications.
• Opened software, downloadable software products, or gift cards.

How to Initiate a Return

1. Submit a Request: Contact our customer service team at order at user dashboard to start the return process.
2. Prepare Your Item: Securely pack the product, including all accessories and original packaging.
3. Shipping: Use the provided return label or ship the product to our return center at your own cost. Shipping fees are non-refundable.

Refunds

1. Refunds will be processed to the original payment method within 14 days after we receive and inspect the returned item.
2. For defective or incorrect items, a full refund (including shipping fees) will be issued.

Exchanges

We offer exchanges for defective or incorrect items. Please contact us at [email/contact form link] to arrange for an exchange.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 10 days of delivery. We will arrange for a replacement or refund at no additional cost.

For further assistance, feel free to contact our customer support team at gfivekart@gmail.com.